How to configure Lead time concept in Change Management.

SakibAli
Tera Contributor

Hello All,

I want to set the lead time policy for Change module. Can anyone please help me with it.


Thanks.

7 REPLIES 7

drizztn
Mega Contributor

Have you found the solution to your problem now?

drizztn
Mega Contributor

Dr Atul G- LNG
Tera Patron

Hi @SakibAli 

OOTB in risk conditions SN use the lead time:

 

AGLearnNGrow_0-1726820911731.png

 

 

Also in one of my project, we create a new system property and use that property to check the lead time.

 

https://www.servicenow.com/community/itsm-articles/change-management-lead-times/ta-p/2299624

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Can you help with the property details? What did you create and how did you map it later?