How to configure Lead time concept in Change Management.

[SakibAli]

Hello All,

I want to set the lead time policy for Change module. Can anyone please help me with it.


Thanks.

[Dr Atul G- LNG]

https://www.servicenow.com/community/itsm-forum/how-to-calculate-the-lead-time-of-change-request/m-p...

[yash_mody]

Atul, the link that you shared redirects to business rule creation. Nothing for the property. I am looking for the property details that you created to calculate the lead time and how did you map it with your change using Script Include or what is the configuration. 

[Dr Atul G- LNG]

Hi @yash_mody 

Apologies, I misunderstood. I'm not a developer, so I'm not sure how it was technically implemented. My team handled it and used that property in the script. I'm not working with them anymore, so I’m not much help here. Sorry about that!"