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10-03-2019 03:17 AM
Hi all,
In 'Demand Workbench', we have a custom list view of demands named 'Workbench'.
In general, the preview of default list record can be configured by customizing 'sys_popup' view on form layout
But my requirement is to customize the preview of demand record in 'Workbench' list view.
Could you please help me figure out?
Thanks!
Solved! Go to Solution.

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10-14-2019 11:51 PM
Hi, found the solution!
sys_popup is only applicable to the default list view of the table
But when there is a custom 'Workbench' list view of table, we create a form layout 'sys_popup,Workbench' and put in the fields that are expected in the record preview in custom list view.
This works fine!
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10-03-2019 03:24 AM
Hi,
As far as I know there can be only 1 sys_popup view for a table; so you cannot have 2 one for each view of the parent table
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-14-2019 11:52 PM
Comma separated sys_popup,<custom list view> is the solution.
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10-14-2019 11:57 PM
Hi Pranshu,
So you can create sys_popup,workbench as the new pop up view and show fields specific you want
Is it comma or dot to be used after sys_popup?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-14-2019 11:51 PM
Hi, found the solution!
sys_popup is only applicable to the default list view of the table
But when there is a custom 'Workbench' list view of table, we create a form layout 'sys_popup,Workbench' and put in the fields that are expected in the record preview in custom list view.
This works fine!