Hello,
Wa recentely started to use a Problem module. I have a question: how to copy the Impacted CI's field from the Problem form to an Affected CI's field of the Problem Task' form. I also want to have a condition, if Impacted CI's field changes in the Problem, so the value in the Affected CI's field in Problem Task changes too.
The fields 'Impacted CI' and 'Affected CI' have different types. So I wanted to know what is the best way to do it?
The Impacted CI's field on the Problem form:
The affected CI's field on the Problem Task's form:
Thank you in advance for your answers,
Elena
Hi @Elena7 Sorry for the confusion, Can you Please revert back to the initial version of my Business Rule on "Problem task "table and on top of it Create a new Business rule on the "Problem" table as below:
(function executeRule(current, previous /*null when async*/ ) {
var PT = new GlideRecord('problem_task');
PT.addQuery('problem', current.sys_id);
PT.query();
while (PT.next()) {
PT.cmdb_ci = current.cmdb_ci;
PT.update();
}
})(current, previous);
Thanks & Regards,
Eswar Chappa
Mark my answer correct and Helpful if this helps you 😀
Hi @Elena7 Please You can achieve it use the below Business rule with the code given below:
(function executeRule(current, previous /*null when async*/) {
current.cmdb_ci= current.problem.cmdb_ci;
})(current, previous);
Thanks & Regards,
Eswar Chappa
Mark my answer correct and Helpful if this helps you 😀
I put Impacted CI in the business rule condition, because I didn't find Configuration item, but it doesn't work.
The condition I added:
The field I change:
