How to copy the Child task(s) companies to Parent record companies LIST ,Need clarity BR when to RUN
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03-22-2024 03:44 AM - edited 03-22-2024 03:46 AM
We have a Parent Problem Under we have Child Incidents
Let's suppose The parent Problem company is "A"
1. We have added a child incident with company "A".
2. We added another incident with company "B".
3. And also added one more incident with the company "C"
We have copied company values from 1, 2 & 3 incidents and added this list to the Parent problem record
1 is A = Not required to add in LIST This is equal to the parent company
2 is B && 3 is C needs to be added to the Parent problem record
Fields in Problem
1."Is this impacted to other companies: = Yes ;
2." Add the impacted list ":[] type is LIST
How can we achieve this and when to run BR in this case when child added.
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03-22-2024 03:47 AM
Are you using domain seperation?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-22-2024 03:51 AM
Hi @Dr Atul G- LNG , We are in MSP domain separated instance
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03-22-2024 03:59 AM
Few things need to take care
If a problem is for many companies, then better to create in Global domain.
If no then company B and C must have visibility /contains access enabled.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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