how to copy work notes from TASK to RITM while closing task

[Abhinab Achary1]

Hi All,

I have a catalog item   what i want is when i TASK i closed complete the user enters the work notes.. I want that the work notes entered while closing a TASK should get copied to its related RITM while closure

How can this be achieved.

Regards,

Abhinab

[abuthahir]

Use After Update BR to copy the content in Worknotes and query the sc_req_item table to find the associated RITM with the use of Requested Item field in Task level and update the RITM worknotes with the content you have copied.

[Abhinab Achary1]

i m little new to this. can u tell me the code i have to write

[abuthahir · Accepted solution]

Before Update BR in Task table

Condition: current.work_notes.changes()

Script:

var gr = new GlideRecord('sc_req_item');

gr.get(current.request_item);

gr.work_notes = current.work_notes;

gr.update();

[Abhinab Achary1]

Thanks that worked.. i am not able to find the Correct Answer button to mark your answer correct and closed,, but one more thing how do I restrict for only two specific catalog item named as test1 and test2 only