how to copy work notes from TASK to RITM while closing task

Abhinab Achary1 · ‎08-25-2016

Hi All,

I have a catalog item what i want is when i TASK i closed complete the user enters the work notes.. I want that the work notes entered while closing a TASK should get copied to its related RITM while closure

How can this be achieved.

Regards,

Abhinab

abuthahir · ‎08-26-2016

Before Update BR in Task table

Condition: current.work_notes.changes()

Script:

var gr = new GlideRecord('sc_req_item');

gr.get(current.request_item);

gr.work_notes = current.work_notes;

gr.update();

View solution in original post

abuthahir · ‎08-26-2016

You may find the Correct Answer Link near each and every message of mine.

Yes, in the condition you can include current.request_item.cat_item.getDisplayValue() == "test1".

Please mark the question as correct if it resolved your issue.