Hello,
Ultimately, you'd want to speak to your ServiceNow Account Executive for specific contract details. We can only inform you of "general" guidance, but for official information, you need to speak to them.
If you're referring to ITSM, then it's normally the "ITIL" role or "Approver User" role as the ones that are billable and accounted for.
You can use the "Subscription Management" section within your left-hand navigation in Production to see your license count usage OR...you can go to "User Administration" and then "Roles" and then look for ITIL and/or Approver User and see how many you have issued. Again though, you'd need to know how many licenses you all have paid for and this is viewable back under the Subscription Management section or...talk to your account executive.
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
