How to create a Flow that sends an email 2 days before SLA breach (Response & Resolution SLA)?

[swethavelu]

Hi Community,

I’m working on a requirement in ServiceNow Flow Designer and need some guidance.

Scenario:

• Whenever a Case is created, two SLAs are attached: Response SLA and Resolution SLA.
• I want to create a Flow that sends an email 2 days before the SLA breach time for both SLAs.

Any examples, screenshots, or best practices would be greatly appreciated!

Thanks in advance!
Best Regards,

swetha.

[Ankur Bawiskar · Accepted solution]

@swethavelu 

you should already have OOTB mechanism to send SLA notifications on 25%, 50% breach etc

why to have this requirement?

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