How to create a generic flow design for multiple catalog item?

[jugantanayak]

Hi,

How to create a generic flow design for multiple catalog item?

Regards,

Juganta.

[AshishKM]

Hi @jugantanayak ,

Good one, you can create a Flow which will work for many catalog items in generic way.

What you need for each catalog item unique , like Description, Short Description , Task Name , Assignment Group, Approval Required ( Yes/No ) , Approval Level ( Manager , Manager's Manager ) , Additional Approval ( If any ) etc. 

You can create a custom table will all such details for each catalog item and make one column as uniqueId ( let's say resource Id ) . 

Now in each catalog item,  create a field (visibility : false on portal, ritm, sctask) which contain this uniqueId and use this uniqueId in flow to get all catalog details. Here you go .. later you can scale up this custom table to support more catalog items. 

-Thanks,

AshishKMishra

Please accept solution and mark helpful for others if it helps you.

[Sandeep Rajput]

@jugantanayak Identify the pieces which are going to be shared across all the catalog items, these generic items can be converted into steps in the flow and the same flow can be used across multiple catalog items. The steps may include extracting the variable values using 'Service Catalog Variable' step. Requesting approvals etc.