How to create a link in Email notification to reopen resolved incident

[shaik_irfan]

Hello Everyone,

We have a requirement where i need to create a link "Please click here if your incident is not resolved" whenever user clicks on the link Resolved incident should be Re-open.

Please advice.. Been trying since 1 week but unable to resolve this can anyone please help me out ?

sharique amlanpal

[shaik_irfan]

Thanks Chuck,

It redirects to the incident ticket, but when i click it automatically reopens a ticket instead of redirecting it to resolved ticket

[venkatiyer1]

Hi Shaik,

To add to what Chuck Mentioned, getLink only gives the path to the record and you need to add the host information by using gs.getProperty('glide.servlet.uri')

Also you might want to add a query parameter to the link which you can parse with the help of instructions in the below link to further change the state of the incident

https://www.servicenowguru.com/scripting/client-scripts-scripting/parse-url-parameters-client-script...

[shaik_irfan]

Venkat,

As of now it is redirecting it to the ticket, what should i do if i want to reopen the resolved ticket by pressing the link ?

Tagging Kishore can you help me on this ?

karthikvibeus

[Karthik Reddy T]

After that create an ui action when click on that incident has to reopen.

[shaik_irfan]

Karthik,

do i need to set a UI Action script inside Notification Scripting ?

If yes can you please let me know the script