How to create a notification in a worklfow with the variables from the catalog item?

velvet · ‎06-25-2018

I have created a workflow that has a notification being sent. But it seems to not be in the right format because it is not copying the variables over. Here are some of the variables. Can someone help with the script part?

Here some of the variables, if someone help me get started i can finish it.

Brian Lancaster · ‎06-25-2018

This is a preview of a notification in the notifications section of ServiceNow. Also it looks like it is pointing to the sc_task table when it need to be on the sc_req_item table. In the email logs did you try clicking Preview HTML Body related link.

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velvet · ‎06-25-2018

Not the Epic Security, it is created first and once it is complete then the next tasks needs to be created

Brian Lancaster · ‎06-25-2018

On the RITM screen for one of you tests under related links you should see "Show Workflow". Have you checked that to see what what path the workflow has taken?

velvet · ‎06-25-2018

It does mot ,ove it stays blue the whole time... It is supposed to be green to where it is.. but it doesnt

Brian Lancaster · ‎06-25-2018

Can you provide a screenshot of the show workflow.

velvet · ‎06-25-2018

Here it is: I think I found a problem... I forgot to take out the Create Event