How to create a notification in a worklfow with the variables from the catalog item?

velvet · ‎06-25-2018

I have created a workflow that has a notification being sent. But it seems to not be in the right format because it is not copying the variables over. Here are some of the variables. Can someone help with the script part?

Here some of the variables, if someone help me get started i can finish it.

Brian Lancaster · ‎06-25-2018

This is a preview of a notification in the notifications section of ServiceNow. Also it looks like it is pointing to the sc_task table when it need to be on the sc_req_item table. In the email logs did you try clicking Preview HTML Body related link.

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velvet · ‎06-25-2018

No I didnt i sent you an old Workflow

velvet · ‎06-25-2018

Here it is when I first open the RITM - show workflow

velvet · ‎06-25-2018

I am going to start another request

so it will be accurate

velvet · ‎06-25-2018

Here it is after I close the first Epic Security task

Brian Lancaster · ‎06-25-2018

ok that actually looks fine. Once the workflow ends everything will be blue. Green is only for where it currently is sitting and waiting. Like if the tasks are not closed yet they would be green. Can you send me what you currently have in your notification for all fields.