How to create a notification in a worklfow with the variables from the catalog item?

velvet
Mega Guru

I have created a workflow that has a notification being sent.  But it seems to not be in the right format because it is not copying the variables over.  Here are some of the variables.  Can someone help with the script part?

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Here some of the variables, if someone help me get started i can finish it.

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This is a preview of a notification in the notifications section of ServiceNow.  Also it looks like it is pointing to the sc_task table when it need to be on the sc_req_item table.  In the email logs did you try clicking Preview HTML Body related link.

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I am going to try that

 

I see the email in the email log but not in my email.  In the log this is how it looks but I never get one in my email

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are you in a sub-production instance?  Most likely emails are not turned on.  If you do want to turn them on I would recommend you send it to a specific mailbox otherwise the emails will go out live.  Put a test email address in the circled area and then enable notifications.

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yes in dev i have a dummy email address that actually goes out to my secondary email

Is the sate in the email logs sent.  It can take some time to send out notification.  They are not immediate.