How to create a popup on incident form for a service field

[srilakshmi9]

Hello,

we have one record producer named as "Report an Issue" , Upon selection of "category" in "report an issue" record producer pop up is coming to display that you are raising issue for "name of the service" service and have a user clickable option "Ok".

Could you please help me on this

[Ankur Bawiskar · Accepted solution]

Hi,

there is another checkbox on Catalog Client Script:

Applies on Target Record

If you select this checkbox then it would run on the form as well

Regards
Ankur

[srilakshmi9]

Hi Ankur,

sorry for the delay

I have tried the catalog client script but the alert msg is not coming in the incident form it is coming in portal side .

and in catalog client script i have mentioned as shown in below ss please correct me if i'm wrong.

[Pranav Bhagat]

You have to write a similar script on the incident form also to make it work on the incident form.

As I told you before also 

catalog client script and normal client script are different.

[Ankur Bawiskar]

Hi,

Your UI Type should be ALL

Remember your onChange catalog client script will run on Target record if you change the Urgency variable

I think you are getting confused.

You can use catalog client script which Applies on Target Record to get the business_service field value as well

Regards
Ankur

[srilakshmi9]

Yes Ankur got it and done changes like below ss and it is not giving an alert in incident form.