How to create a popup on incident form for a service field

[srilakshmi9]

Hello,

we have one record producer named as "Report an Issue" , Upon selection of "category" in "report an issue" record producer pop up is coming to display that you are raising issue for "name of the service" service and have a user clickable option "Ok".

Could you please help me on this

[Pranav Bhagat]

Use confirm("Press a button!"); Instead of alert and also to get the variable use g_form.getValue('variable value');

[srilakshmi9]

Hi 

Yes i have tried below code and it is working as expected but this client script should work only for particular record producer and also one thing  as shown in below screenshot the sys id is displaying but it should display the name of the service 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
//if ( newValue == '') {
//return;
//}

if(newValue != '') // add the category value of your choice
{

var service =g_form.getValue('business_service');
confirm("Your company is " + service +", do you want to continue?");
}

}

[Pranav Bhagat]

I don't think there is a way to get sys id of record producer from table.

 You have to create custom field on the incident form and populate the sys id of the record producer. 

In the script field of the record producer you can add code to populate a field with the information you want. For example, say you have a field RC on incident table, where RC is a reference to the record producer table. In the script field in the RC, you can use current. u_rc = 'sys_id' of record producer.

[Ankur Bawiskar]

@srilakshmi 

Is this only for your learning purpose then you can have onChange catalog client script on Category variable and show the alert

Regards
Ankur

[srilakshmi9]

Hi @Ankur Bawiskar 

No this not for my learning purpose i got the requirement from the team

Can you please guide me with the code and hot to write it for varibale