How to create a popup on incident form for a service field

[srilakshmi9]

Hello,

we have one record producer named as "Report an Issue" , Upon selection of "category" in "report an issue" record producer pop up is coming to display that you are raising issue for "name of the service" service and have a user clickable option "Ok".

Could you please help me on this

[Ankur Bawiskar]

Hi,

it should work

Did you try adding alert and check after line number 4 to check onchange triggers?

how are you testing it?

are you changing the category variable in the variable section of incident form right?

Regards
Ankur

[srilakshmi9]

Hi Ankur it working as expected and one thing confirmation box is visible while selecting the particular service but sysid is visible instead of service name.

I have tried by giving the script-- it is giving me an error as java script error in browser console

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if ( newValue == '') {
return;
}
if(newValue != '') // add the category value of your choice
{
var service =g_form.getDisplayBox('business_service').value;
confirm("you are raising issue for " + service +" service");
}
}

[Ankur Bawiskar]

Hi,

it should work fine if that field is on incident form

Regards
Ankur

[srilakshmi9]

Hi yes the field is in incident even though it is not showing the name of the service and i have checked after typing the g_form some choices got displayed like get value , getmessage list of methods in that list aslo 'getDisplaybox' is available in that list aswell 

i think becuase of this it is showing the javascript error 

[Ankur Bawiskar]

Hi,

the above client script will work when you change the category value

how are you testing?

Regards
Ankur