How to create a popup on incident form for a service field

[srilakshmi9]

Hello,

we have one record producer named as "Report an Issue" , Upon selection of "category" in "report an issue" record producer pop up is coming to display that you are raising issue for "name of the service" service and have a user clickable option "Ok".

Could you please help me on this

[srilakshmi9]

Hi Ankur,

sorry for the delay and i will explain you where it should be appear exactly just i have talk with user 

as per the user the confirmation box should be appear when ever the user is selecting the category then the confirmation box should be visible in the portal side only .

So i have done changes in the catalog client script.

[Ankur Bawiskar]

Hi,

So everything is working fine; just that you are getting sys_id but you want name

use this; use proper variable name

var service = g_form.getDisplayValue('business_service');

Regards
Ankur

[srilakshmi9]

Yes now it is working fine 

Thank you sooo much for helping me with this

[Ankur Bawiskar]

You are welcome.

Happy learning.

Do check my blog which has the way how to get display value on native and portal for catalog item and record producer

Do mark it helpful and also bookmark it

Get Display value of reference variable Service Catalog

Regards
Ankur

[srilakshmi9]

Hi @Ankur Bawiskar 

after clicking on cancel from the confirmation box I'm able to submit the request . That should not happen 

 i have written the catalog client script for this requirement onsubmit 

function onSubmit() {

if(g_form.getValue('u_service') == 'true' ){
return true;
}
else{
return submit;
}
}

Can you please help me with this..