how to create a related list to show all knowledge records attached on an incident

sohan_snow · ‎09-09-2017

Hi All,

How to create a related list on incident form that should display all the knowledge articles attached to that particular incident

Thanks in advance

Rajesh Mushke · ‎09-09-2017

Hi Sohan,

Please Follow Below steps,

1).Navigate to System Definition ==> Relationships ==> Create New

2).Go to Incident form Right click ==> configure Related List

3). Add to Form

4). Finally, Under Incident Related List you can find Attached Articles to your Incident

I hope This is what you are looking for, if i have answered to your query please Hit Like and Helpful and Mark My Response as Correct.

Thanks In Advance................

Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

View solution in original post

Rajesh Mushke · ‎09-10-2018

Hey Chawra, can you share your screen shot, where you are facing the issue, so that i can help you. Thanks, Rajashekhar Mushke Community Leader -18

Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

theBeastMaster · ‎09-11-2018

Hi Mushke,

I have attached the screenshot which shows all the knowledge articles in the related list.

Regards,

Harshad

Rajesh Mushke · ‎09-09-2017

Hello Sohan,

Any update on this thread, let me know if you need more help.

Would you mind please close this thread.

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

How To Mark Answers Correct From Community Inbox

Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke