How to create an itil role specific for Incident and Request only?

[atv1]

How can I create a custom role where a user should have an access only to Incident and Request without having to manually add this custom role to ACL table? 

[Swathi P]

Hi,

Can you tell what you are trying to achieve here?

We need to add the role to ACL is must . without adding the role to ACL, CRUD operations on table are not possible. 

Steps :

1. Create a role.

2. Add the role to CRUD ( Create, Read, Write and Delete) ACLs for Incident, Request 

3. Create a group and add users to it and assign the role to group.

[atv1]

Basically we have two sets of users where 1 can access all the modules connected to itil role while another set of users should only have an access to Incident and request only. 

I tried creating a custom role 'itil_custom' and added it to the ACL, but this is time consuming. 

[Community Alums]

Hi @atv ,

You already have a user role called 'sn_incident_read'  and 'sn_request_read' that basically gives read access to the Incident Management application & Request Management  and related functions. It comes as part of the 'ITSM Roles' plugin. Please go through the below documentation to see what roles would be available with this plugin - 

Request ITSM Roles — Incident Management

If this 'sn_incident_read' role and 'sn_request_read' and serves your purpose, then you can request activation of this plugin.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[atv1]

thanks for this suggestion. I'll look into it.