How to create button using email script for Acknowledge & Reject on Email Notification without using image.

[Chaitanya Redd1]

Hello Team,

From past Three days I was trying to create Button in place of links on email notification but it's not working showing error script on email body. I need help to create Button without using button can any one help me with the script if possible.

I have created "Acknowledge" & "Reject" links on Email Template.

I have tried by seeing few old links but's it's not working.

Thanks,

JRY

[Michael Ritchie]

Have you tried following these older instructions from SN Guru?

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/approval-emai...

[Chaitanya Redd1]

I don't want it using image I need it by creating button only.

Thanks,

JRY

[Ajaykumar1]

Hi,

Have you tried Approve/Reject button in Approval notification, Approve/Reject Button in a Notification

Thanks,
Ajay

[Mohammad Danis1]

Hi Jry,

Below are portions of a script include that was called from mail scripts to print the html. I found this approach easier to manage and re-use. You can essentially drop these in a script include and call them from a mail script via a call like.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Note : I tested with passing the link of incident record you can pass approval/rejection link here.
	
	var btnapprove = 'Approve';
	var btnReject = 'Reject';
	template.print("Click here to Approve :");
	template.print(new myUtil().getButton('https://dev.service-now.com/nav_to.do?uri=%2Fincident.do%3Fsys_id%3Dd87d2b892ff090106fadde1a2799b66e%26sysparm_record_target%3Dincident%26sysparm_record_row%3D3%26sysparm_record_rows%3D40%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYDESCnumber'+'', btnapprove, 'View the record' ));
	
	template.print("Click here to Reject");
	
	template.print(new myUtil().getButton('https://dev.service-now.com/nav_to.do?uri=%2Fincident.do%3Fsys_id%3Dd87d2b892ff090106fadde1a2799b66e%26sysparm_record_target%3Dincident%26sysparm_record_row%3D3%26sysparm_record_rows%3D40%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYDESCnumber'+'', btnReject, 'View the record' ));
	
	
})(current, template, email, email_action, event);

Note : I tested with passing the link of incident record, you can pass approval/rejection link here.

Created one Script include which is client Callable : myUtil() and within that created one function with three parameters getButton(link,text,title), like :

//specify the link (ie https://mylink.com), the text (Button Text), and the tool tip or title text


getButton:function(link,text,title){


return '<table width="100%" border="0" cellspacing="0" cellpadding="0">'+


'<tr><td><table border="0" cellspacing="0" cellpadding="0"><tr>'+


'<td align="center" style="-webkit-border-radius: 3px; -moz-border-radius: 3px; border-radius: 3px;" bgcolor="#37424A">'+


'<a title="'+title+'" href="'+link+'" target="_blank" '+


'style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; text-decoration: none; text-decoration: none; '+


'-webkit-border-radius: 3px; -moz-border-radius: 3px; border-radius: 3px; padding: 12px 18px; border: 1px solid #222222; display: '+


'inline-block;"><strong style="font-weight:normal;">'+text+'</strong></a></td>'+


'</tr></table></td></tr></table>';


},

 

Buttons this code generates:

If my reply helped with your issue, Kindly consider marking it as ✅Correct & 👍Helpful .

Thank you!!

Kind Regards,
Mohammad Danish