How to create forms with pre-filled fields.

[Garry Knight]

I am looking to create forms when I can easily click using the new UI interface down the left hand side, so for example when we receive a password reset the Service Desk can just click a button on the left and it will open a new incident with all the fields pre-filled with just the name outstanding.

This will save us a lot of time when raising first time fix calls that take 10 seconds to fix but a minute or so to raise the incident.

This is currently our blank incident field:

http://imgur.com/LMrAHg7

And if possible I would like to have a form which I can just add to the new UI so one click will open a new incident with these fields filled out (in this example for out most popular request, Password reset):

http://imgur.com/JMf7Q09

And if possible to also fill out the closure information like this:

http://imgur.com/kpN0lhX

Thank you in advance for any comments.

Garry

[Pradeep Sharma · Accepted solution]

Hi Garry,

You can write the client script onload with hardcoded values on the form.

The other option is to have the template and apply it on form load.

» Advanced Templates

Please let me know if you have any questions.

Kindly mark this as answered if this answers your question.

Thanks,

Pradeep Sharma

[ohhgr]

Hi Garry,

You can also achieve it using the pre-filling with URI. More details here http://wiki.servicenow.com/index.php?title=Navigating_by_URL

Else, you can also use the display business rule for achieving this, if it's dynamic.

Thanks,

Mandar

[darshanr]

Hi Garry,

You can make use of Default Value in dictionary of Field which you need to be set when user clicks New Incident

Thanks,

Darshan

[Subhajit1]

Hi Garry,

Try using Templates for auto populating Fields on your Form.

Thanks,

Subhajit