How to create Global Templates .

[Kishore8]

How to create Global Templates ,   i want to apply that templates to any table in notifications

we have to call that templates into any table of notifications  

[Chuck Tomasi]

Can you provide some additional information about the requirement? Screenshots are always appreciated.

[Kishore8]

Hi,

i want to create one template, and i would like to apply that template to any table and it should be global.

Ex: i want create one template with name of " Global Template"     and i want to access that template in every table in notification

if we see   below screenshot , i have selected table name"sc_req_item" and templates showing only that related templates that fine and good.

but i want to see my newly created "Global Template" in that list, as   like that in all tables of notifications.

[Chuck Tomasi]

Hi,

Thank you for the information and the screenshots. At this time, templates are linked to a table so you can pull out the information within that table using meta strings. Example: ${number} - it means something to a task based table, but not to a cmdb_ci table.

If you want to create blocks of text that you can inject in to a message, you can create your own table and include that information using a simple script. You might find Episode 11 of TechNow helpful in this matter.

TechNow Episode List

[Andras Kisgyorg]

HI,

I think the reason why email template is dependent on the table field, is that

templates are usually very specific to their tables, contain mail scripts, etc with references to the given table's fields, not applicable to another tables.

That's why "global" templates would loose their significance as you would have to limit template content to the minimum which could apply to any table.

You could consider creating a "template" (platform functionality) not "email template" on the notification table which could populate some of its field with generic content.