how to define group working hours

[Bhargava4]

we have some groups, we need to define the group working hours, where we can define?

example: x group working hours Monday   to Friday 8:00 AM to 5:00 PM

                              y group working hours Monday to Friday 7:00 AM to 7:00 PM

this is for SLA AND OLA, how we can define and where?

Plese, share the best solution for that ......

[vab_13]

What you are looking for is here:

Schedules

Configure on-call schedules

https://<instance>.service-now.com/cmn_rota_list.do

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Vab

[Bhargava4]

How we can define the time zone in schedule right now not shows the Africa time zones how we can define

[vab_13]

You will need to add it from sys_user Form.

1. Navigate to sys_user_list.do

2. Open any user account

3. Locate Timezone Field, right click and choose "Configure Choices"

4. Select the Timezone you want to add to the drop down, move it to the right and save.

This will add the timezone you want to leverage.

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

[Bhargava4]

Hi,

In user table it shows, but in SLA definition we have time zone right there it not shows time zones