How to create incident in another ServiceNow instance with same incident timestamp creation?

[Suggy]

We have 2 instances 'A' and 'B'

'A' has L1/2 support team. If they cannot solve the incident, they need to sync/ebond that incident to 'B' instance where L3 team would work.

Here in instance 'B', I  need the incident creation with same timestamp as that of incident created in instance 'A' and the SLA that gets attached to the incident in 'B' should work retroactive start to 'Created' field.

Is this possible?

[Tushar]

Hi @Suggy 

Yes, I think it is possible to create an incident in another ServiceNow instance (Instance 'B') with the same incident creation timestamp as the incident in Instance 'A' using the ServiceNow REST API.

Configure the SLA definition for incidents in Instance 'B' to have a retroactive start from the created field of the incident. This make sures that the SLA calculation starts from the same timestamp as the incident in Instance 'A.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[Suggy]

Hi @Tushar  Tried in many ways, its not wokring as expected. The creation timestamps is not at all matching.