How to create Incident SLA in performance Analytics

[Community Alums]

Hi Connections,

Good Day!

I have a requirement to create Incident SLA in performance Analytics for different groups. 

Best Regards,

Rafmine.

[Manisha Reddy K]

Hi @Community Alums ,

   Please refer to https://www.servicenow.com/community/performance-analytics-forum/sla-breakdown-reports-in-performance-analytics/m-p/2599343#:~:text=We%20have%20recently%20implemented%20a,what%20point%20the%20SLA%20breached.

Mark this as helpful if it is

[AndersBGS]

Hi @Community Alums ,

Incident SLA is created through SLA definitions where after you can capture SLAs through performance analytics utilizing the database view incident_sla. According to the "different groups", it really depends on your need. A first step could be to create a breakdown based on assignment group. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Sujatha V M]

@Community Alums  Kindly ignore my previous comments on this post. 

[AndersBGS]

Hi @Sujatha V M ,

Interactive filter and the report designer has nothing to do with performance analytics - so please read the question before you reply. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders