How to create jira issue in servicenow flow designer

[BoHyun Jung]

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0793102

If you look at this document, you can set up Connection Alias. This is missing from my instance. How do I set this up?

[Community Alums]

@BoHyun Jung as per shared document, there is clearly mentioned about creating credential alias , seems you have missed out :

[

11. Create the Credential Profile

Navigate to Connections & Credentials > Credentials > 

].

Once you have created it would be displaying.

Hope this will help you.

[BoHyun Jung]

@Community Alums 

I think connection & credential Alias named sn_jira_spoke. Jira is automatically selected. Different connections are needed for different domains

Can't I choose Connection & Credential Alias from create issue action? I think the previous action was, but I can't choose it.

[Community Alums]

@BoHyun Jung Create Separate Connection & Credential Aliases.

Go to Connections & Credentials > Credential Aliases and create a unique Connection & Credential Alias for each Jira domain, if they don’t already exist. Name them according to the domains, such as Jira Domain A and Jira Domain B.

Create Custom Actions in Flow Designer,Instead of using the default Create Issue action directly, create a new custom action for each domain that uses the appropriate Connection & Credential Alias.

In the custom action, select Jira Spoke as the integration, then configure it to use the specific alias (e.g., Jira Domain A for one action and Jira Domain B for another).

And finally ,use Domain-Based Logic in a Parent Flow:for example, if the domain is Domain A, use the custom Create Issue action tied to Jira Domain A; if it’s Domain B, route to the Jira Domain B action.

If makes sense.

[Amit Verma]

Hi @BoHyun Jung 

Did you created the credential and connection profile as described in the below KB ?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0792632

Thanks and Regards

Amit Verma