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How to create multiple incident through single record producer

Jagadish B
Tera Contributor

My requirement is to create a multiple incident, but the trigger condition is same,  short description and description was different.

 

Thanks in Advance.

Bukya Jagadish.

2 REPLIES 2

Kristen Ankeny
Kilo Sage

I would try two things:

 

In the "script" field on the record producer itself, can you add a "gliderecord" script block to create the additional incident?

 

If that doesn't work, then I would suggest a business rule, probably on the produced record table, triggered off the record producer linked, and again, create the additional incident with script.

 

However, what is the goal for this? If it is to create work for multiple groups against the same incident, then i would suggest harnessing incident task instead of creating two incidents. Creating two incidents could skew metrics because you're doubling the number of incidents. By using incident task, you can assign additional work without an impact to the metrics.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Jagadish B 

 

Greetings!!

 

Something new use case. May I know what exactly you want to achieve in this use case or what is business need. Please provide more details to help you.

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Dr. Atul G. - Learn N Grow Together
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