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ServiceNow Learning 82: Can you process multiple emails with multiple Inbound flows by default?

Shamma Negi
Kilo Sage
Kilo Sage

Hi All,

 

Today I will cover whether you can process multiple emails with multiple Inbound flows by default.

 

Answer is No by default. You cannot process multiple emails with multiple Inbound flows by default.

 

You can process an inbound email with multiple inbound email actions, you can't process an inbound email with multiple flows by default. Additional configuration is required. 

 

Allow multiple triggers to process an inbound email

 
 
Although you can process an inbound email with multiple inbound email actions, you can't process an inbound email with multiple flows by default. You can add a system property to let process owners use multiple triggers to process an inbound email.
 
Warning: Allowing multiple triggers to process an inbound email may increase maintenance and decrease system performance.
 
  1. Add a property with the following settings:
    • Name: glide.hub.flow.inbound_email_trigger.show_advanced
    • Type: true | false
    • Value: true

    After you activate the system property, the Order and Stop processing fields appear on the inbound email trigger.

     

 

Hope it helps.

I hope this article helpful. Please mark it as helpful and bookmark if you like it.

 

Regards,

Shamma

 

 

Regards,Shamma Negi
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