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How to create new state on problem.task table

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Vijaykumar K
Tera Contributor

‎12-02-2022 04:44 AM

  • Hi All, I need to create a new state for problem task. Although I added the choice list but those are not reflected when I select State drop-down list. I heard that similar to changestate handler we have configure for problem as well. Can any some help me with what changes required to display the choices on front end .
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Musab Rasheed
Tera Sage
In response to Vijaykumar K

‎12-03-2022 03:10 AM

Hello,

This is not an easy thing

1) Basically states are set based on below 'Display' BR

https://instance/sys_script.do?sys_id=7778af18536b13004247ddeeff7b12dd&sysparm_record_target=sys_scr...

2) This BR is calling following script include

https://instance/sys_script_include.do?sys_id=b16748eb535b13004247ddeeff7b12c5&sysparm_record_target...

3) Above SI calling another read only script include

https://instance/sys_script_include.do?sys_id=35988ceb535b13004247ddeeff7b12cc&sysparm_record_target...

5) So if you want to include new choice then you have to create extension of read only SI then include new choice and do all these so I suggest you drop this idea and tell client that it will be huge efforts to do this.

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Gunjan Kiratkar
Kilo Patron
Kilo Patron

‎12-02-2022 05:28 AM

Hi @Vijaykumar K ,

Did you create problem task choice under problem_task table ? that is field is from task table and you will have to create the choice as below.

GunjanKiratkar_0-1669987648335.png

 


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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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Vijaykumar K
Tera Contributor
In response to Gunjan Kiratkar

‎12-02-2022 05:38 AM

Hi Gunjan,

correct. I had created new choices under problem.task table only. But those are not reflected under state of  problem.task. could you pls help with any other options

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Gunjan Kiratkar
Kilo Patron
Kilo Patron
In response to Vijaykumar K

‎12-03-2022 12:46 AM

Hi @Vijaykumar K ,

Please share the screenshot what you are able to view as state.

Is it previous values or only new values and not old values.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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Vijaykumar K
Tera Contributor

‎12-03-2022 12:43 AM

Pls help me on this, 

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