How to create problem record automatically once the incident is closed by using flow?

[salma98]

Hi Kiran,

Please refer the below link to create it using flow

https://www.youtube.com/watch?v=HkooFpwFjeI

The same can be achieved through business rule too. here is the link for your reference.

https://youtu.be/_YH-LlPGSQo

Please mark this comment as Helpful if it helped you.

Cheers,

Salma

[salma98]

Hi Kiran,

Please refer the below link to create it using flow

https://www.youtube.com/watch?v=HkooFpwFjeI

The same can be achieved through business rule too. here is the link for your reference.

https://youtu.be/_YH-LlPGSQo

Please mark this comment as Helpful if it helped you.

Cheers,

Salma

[SriharshaYe]

Hi @kiran115  ,

To automatically create a Problem record when an Incident is closed in ServiceNow, you can use Flow Designer .

Step 1: Open Flow Designer

step 2: Configure the Flow

Name the flow “Create Problem on Incident Closure.”
click on add trigger :

put trigger : updated
In the Table field, select Incident.
In the Trigger Conditions, set the condition to trigger when the state of the incident changes to closed. 
[State] -> [changes to] -> [Closed].

Step 3: Add Action to Create Problem Record :

After the trigger is set, click on Add an Action. In the Action selection, search for and select  Create Record. 

In the Table field, choose Problem. Now, map the fields from the closed Incident to the Problem record. For example: Short description: Copy the incident's short description. Description: Copy the incident’s description. You can add other fields like assignment group or category from the incident if needed.

[Sumanth16]

Hi @kiran115 ,

Example below

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Thanks & Regards,

Sumanth Meda