How to Create Problem task and attach it to problem form.

[Atik]

Hi All,

I am working on problem management, the requirement for me is,

1.When state changes to 'Root Cause Analysis', It should create the Problem Task and attach it to Problem form in Related List.

2.But if state is 'Fix in progress' and it reverse to 'root cause analysis' for Re-analysis then it should not create the Problem Task, if there is already problem task Created.

Thanks in Advance,

Atik

[Shruti Khaire]

Hello @Atik,

Just to confirm if the state is in 'Fix in progress' and it reverse to 'Root cause analysis' for Re-analysis and there is no problem task created already then should it create a new task or not.

Thank you!

[Atik]

No it should not For Reverse, If the state changes to Like New>Assess>RCA only it should create.

[Shruti Khaire]

You can refer to the example below:

Thank you!

[Shruti Khaire]

Hello @Atik,

Does the above example solve your requirement or do you need help let me know.

Thank you!