How do you create a recurring Incident Ticket which runs daily from Monday to Friday at 7 AM excluding Saturdays and Sundays?
In one of my recent projects, I worked on creating a recurring Incident Ticket which runs daily from Monday to Friday at 7 AM excluding Saturdays and Sundays.
To configure this use case we need to write a scheduled job
Scheduled Jobs are automated work that can be performed at a specific time or on a recurring schedule. Some special cases require care in job scheduling.
NOTE: Scheduled Jobs are not considered customizations (based on the absence of the "update_synch" attribute on the table), and they are not captured in update sets.
Please find the detailed steps below:
STEP 1: Navigate to All > System Definition > Scheduled Jobs.
STEP 2: Click on New.
STEP 3: Select the appropriate type of scheduled job.
For this use case select Automatically run a script of your choosing.
We need to check the conditional check box and provide the logic under the Condition field in order to create a recurring Ticket which runs daily from Monday to Friday at 7 AM excluding Saturdays and Sundays.
Please find the below script to be written in Run this script field :
This is what the end result looks like :
