How to customize Knowledge feedback
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‎01-04-2022 07:04 AM
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‎01-04-2022 09:37 AM
Hello , Incase of changing messages of Thank you for the feedback , two places are touched " UI macro "and "widget" .
Chk this link for more details :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825404
Try to find these questions radio in that widget or in the angular template which is present in the widget at bottom in related list.
Mark my Answer as CORRECT and Helpful if it helps
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‎01-05-2022 06:48 AM
Hi,
Thankyou for your help, i tried to do the changes but now its selecting all the option when i try to select anyone option
Angular template- kb-feedback-task-modal
<div class="feedback-modal" ng-class="c.isMobile ? 'kb-mobile' : 'panel panel-default kb-desktop'" role="dialog" aria-label="${Feedback}" aria-modal="true" aria-describedby="feedbackDesc">
<div class="modal-header">
<h4 id="flagTitle" class="modal-title">{{data.messages.THANKYOU_FEEDBACK}}</h4>
<button type="button" class="close" data-dismiss="modal" ng-click="c.closeTaskPopup($event)" aria-label="{{data.messages.CLOSE}}" ><i class="fa fa-times" aria-hidden="true"></i></button>
</div>
<div class="modal-body">
<div class="row row-div row-bottom-padding">
<span id="feedbackDesc">{{data.messages.ADDTIONAL_DETAILS}}</span>
</div>
<div class="row row-div">
<div class="type-multiple_choice">
<fieldset class="radio ng-scope" id="radioBtnGrp" role="radiogroup">
<legend aria-label="Please select your reason">{{data.messages.REASON}}</legend>
<label ng-repeat="res in c.reasons" for="kb_reason_{{$index}}" class="modal-radio" ng-keydown="c.selectReason($event, this)">
<div class="inline">
<input type="checkbox" aria-checked="{{res.reason_id == c.data.reason}}" name="reason" ng-model="::data.reason" id="kb_reason_{{$index}}" value="{{res.reason_id}}" />
<span></span>
</div>
<div class="inline reason-label">
{{res.reason_desc}}
</div>
</label>
</fieldset>
</div>
</div>
<div class="row row-div">
<label for="detailsComment">{{data.messages.DETAILS}}</label>
<textarea placeholder="{{data.messages.Details}}" ng-model="::data.details" class="form-control resize" rows="3" id="detailsComment"></textarea>
</div>
<div role="alert" aria-live="assertive" class="alert-danger" ng-shown="!c.flagMessage">{{c.flagMessage}}</div>
<div class="row button-div">
<button type="button" class="btn btn-default btn-pad" data-dismiss="modal" ng-click="c.closePopup()" aria-label="{{data.messages.NO_THANKS}}">{{data.messages.NO_THANKS}}</button>
<button type="button" ng-disabled="!data.reason" class="btn btn-primary " aria-label="{{data.messages.SUBMIT}}" id="feedbackTask_submitBtn" data-dismiss="modal" ng-click="c.submitFeedbackTask()">{{data.messages.SUBMIT}}</button>
</div>
</div>
</div>
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‎01-05-2022 07:14 AM