How to customize the Announcement in Service operation workspace?

[kiran115]

How do Add/remove the fields from the below sections in the announcement section in the Service operation workspace (SOW)? 

[Dr Atul G- LNG]

Hi @kiran115 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

You can add announcements for additional tables by defining additional data sources in the EVAM definition.

Procedure

1. Navigate to All > Entity View Action Mapper (EVAM) > EVAM Definitions.
2. From the EVAM Definitions list, select SOW - Announcements.
   For information on EVAM definition, see Create an EVAM definition.
3. Edit the data source of an announcement by navigating to the EVAM Datasource M2Ms related list and edit the required data source.
   For information on data sources, see Define a datasource.
4. Create an announcement for an additional table by adding a data source for that table.
   For information on data source, see Define a data source. For information on defining a data source, see Define a datasource.
5. (Optional) Source the custom announcements into the Announcements section by creating an additional banner announcement configuration for the Banner Announcement [sys_ux_banner_announcement] table.
   1. Create a banner announcement configuration and the corresponding banner announcements.
      For information on creating a banner announcement configuration, see Next Experience banner announcements.
   2. Associate the banner announcement configuration with the sn_sow.banner_announcements_config_id property.
      1. Navigate to All > sys_properties.list.
      2. Select the sn_sow.banner_announcements_config_id property.
      3. On the System Property form, specify the sys_id of the banner configuration as the property value.
6. Configure how an announcement should be displayed for a data source by editing an EVAM view configuration and template.
   1. Navigate to the EVAM View Config Bundle M2Ms related list and select the required configuration bundle.
   2. On the EVAM View Config Bundle form, navigate to the EVAM View Configs related list and select a configuration for the required data source.
   3. On the EVAM View Config form, open the template from the View Template field.
   4. On the View Template form, edit the Template field.
      For information on editing a template, see Define an EVAM view template.
   5. Select Update.