How to debug a field on catalog task

DevtoSME
Giga Guru

I have a field on the catalog task that is on a hidden tab. If the dependent tab is not showing all the fields on that tab should default to N/a. When I go to close complete the task this field because mandatory and resets to empty(none). There is no policy, client script, BR or anything associated with this field that says it should be mandatory that we can see. How can I find out what's triggering this field to change t and not make it mandatory. 

1 ACCEPTED SOLUTION

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

Please use the watcher on that field which will show you what scripts etc are running on the field when it become mandatory.

 

https://docs.servicenow.com/bundle/utah-application-development/page/script/debugging/concept/c_Fiel...

 

Please mark my answer as correct based on Impact.

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1 REPLY 1

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

Please use the watcher on that field which will show you what scripts etc are running on the field when it become mandatory.

 

https://docs.servicenow.com/bundle/utah-application-development/page/script/debugging/concept/c_Fiel...

 

Please mark my answer as correct based on Impact.