I am trying to delete a record in the sn_customerservice_task table of the Scoped application in GlideRecord from the global scope scheduled job.
The delete_access for the sn_customerservice_task table is turned on, but when I run the scheduled job, it says "Delete operation against 'sn_customerservice_task' from scope ' rhino.global' has been refused due to the table's cross-scope access policy" error.
Here is the script I am running
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var gr = new GlideRecord('sn_customerservice_task');
gr.addQuery('sys_id','04ea92b4875e2150d917fe28dabb35f6');
gr.query();
if(gr.next()){
gr.deleteRecord(); //delete
}
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Note that for cross scope privileges[sys_scope_privilege], we are aware that records with Source Scope set to global cannot be created.
Other than this, I do not believe there are any other settings that are required, referring to the following KB and others.
Is there any way to delete the records in the sn_customerservice_task table of the Scoped application from the global scope?
I would appreciate it if you could let me know if there is anything I am missing to consider.
Hi @Ohki_Yamamoto ,
You might want to check the cross scope priveleges :
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The above case is only when the author chose to set runtime access to enforcing. By default, runtime access is set to tracking on the application and at runtime, cross scope privilege records are automatically granted access.
Thank you very much.
We have checked cross scope privileges[sys_scope_privilege] and there is not a single record with a value of "requested" in the "status" field. (They are all Allowed.)
