How to delete worknotes or comments on Incident

[Swapnil Meshram]

Sometimes ,we get security incidents and user wants to delete worknotes on the incidents.

so how we can delete   worknotes or comments on incidents.

[Bharath40]

Check this

ServiceNow KB: Deleting or editing a bad comment or work note from a record (KB0520375)

Delete or Update Activity log and Journal Field Entries - ServiceNow Guru

[Swapnil Meshram · Accepted solution]

We used background script for deleting worknote in the incidents,below are scripts,

var gr = new GlideRecord('sys_history_line')

gr.addQuery('sys_id','Wrire down the sysid of record of worknote');

gr.query();

if(gr.next()){

gr.deleteRecord();

}

[yed]

This has deleted only one set of record in history_line table. but when i impersonate other user the COMMENT is still visible. (not visible for me though) 

Followed below steps to Delete the Comment:-

* nav--> sys_history_line.list and filter for Worknotes records

* filter condition--> set is INC sys_id

* filter the worknotes record and delete

This will delete the Comment.

[rathikaramamurt]

Check below link:

ServiceNow KB: Deleting or editing a bad comment or work note from a record (KB0520375)