Hi Danish,
A) First try to understand Asset Lifecycle Management Process. First consider Asset Life Cycle Management Generic Process then think about User Stories/ Use Case in context of ServiceNow.
B) Please be sure on below points on Life cycle of an Asset.
1. How to request a hardware asset.
2. How to source it
3. How can we purchase an order
4. How can we transfer from one stockroom to another
5. How can we import bulk asset from Advanced Shipping Notification
Above processes can be different for every Enterprise, Understand with Client how is their Current Process are in placed, Afterwards you can think about implanting Same Process in ServiceNow Leveraging workflow and ServiceNow Portal)
How to Deploy an Asset ?
Once you have confirmation from relevant Stakeholders Assets (Hardware/Software) Installed in enterprise world, you can update CMDB with all Relevant Attributes. You should own CMDB's all Attributes in Context of Life Cycle of Asset Management. (Manage States of an Assets)
The asset of any size big or small, cheap or valuable goes through 5 key stages of asset management lifecycle. The stages are:
1. Procurement:
Procurement is the first stage of maintaining asset life cycle which holds the actual purchasing of the asset.
With the options available, the best decision which will be taken, to fulfil both, the company requirements and to meet the budget.
Usually, the purchase is made by planning with the needs which are identified from the gathered data and then the forecasts are made to justify the actual purchase.
Once the asset is purchased it belongs to the company and can be used as it is considered fit and profitable.
- Create Purchase Orders
- Purchase Order Workflow
- Link to Cost Budgets
- Purchase Order Approval
- Purchase added to the inventory
2. Deployment
The deployment stage is the state where all the action takes place before the asset is finally used.
The asset is assembled, and preliminary checks are conducted on it. The inspection is done to check for physical defects as well as design and engineering problems, whether the asset is installed correctly and safely or not.
Also, tests are performed to confirm any kind of issues, with installed tags or barcodes for tracking purpose.
- Asset deployed, transferred from inventory to in-use
- Discover the asset for software and hardware inventory
- Issue software to a hardware asset
3. Utilization
Utilization is the longest stage of asset life cycle management. The asset is finally put to good use for which it was purchased.
The revenue and returns earned on its capital are seen. Any kind of upgrades, patch fixes, purchasing of new licenses, compliance audits, and cost-benefit analysis are part of the utilization stage.
The performance of an asset is continuously checked for issues which might arise unexpectedly during its presence on the production floor. The prime area of focus during the utilization stage is to get the most output from the asset.
- Scheduled scans
- Complete Ownership Tracking
- Software Compliance and License Management
- Asset Depreciation Calculations
4. Maintenance
The continuous use will put the asset in wear and tear situation due to which maintenance becomes a common occurrence.
With the growing age of the asset, maintenance help to increase its productive life. Modifications and upgrades are done to make the asset more in sync with the times, making them faster and better. This will only improve the quality of the work.
- Maintenance of assets
- Notification of expiry dates
- Software License Agreements linked to the Software
5. Disposal
Till the end of an asset’s useful productive life, it must be disposed of.
The decision to dispose of an asset should be based on the service deliverables. Before disposing of the asset, everything is checked, treated, and processed to ensure that it should not harm nature or society.
For this, all the data must be wiped from the asset. It is then dismantled piece by piece, all the parts which can be used further are stored and those with no use are sent in scrap.
If the asset consists of any part that can cause an environmental hazard, they are to be eliminated and disposed of as dictated by the environmental laws of that geographical area.
- State changed from in-use to expired or disposed
- All the software issued to the disposed asset will get un-issued
