How to determine email address to send emails to the instance (for Inbound Email Actions)

[VarisaraV]

I am trying to test the Inbound Email Action by sending email from my gmail to servicenow instance. 

But I do not know what email address I should use to send email to the ServiceNow instance.

I have tried the 2 emails below but they did not work

• devXXXXXX@service-now.com　
  when i used the above email, the error message in gmail said that the recipient's email address isn't correct )
• devXXXXXX@servicenowdevelopers.com 
  when i used the above email, gmail did not show any error messages but my instance did not receive the email.

I have already set "enabled receiving email" in the email properties.

[Abhishek_Thakur]

Hello @VarisaraV ,

I suggest you set the default email address to receive the email from ServiceNow instance, so that you can get the email address for inbound email action. Attaching the screenshot for the visibility.

Please accept my answer as accepted solution and give thumbs up, if it helps you.

[Sai_Charan_K]

Hi @VarisaraV ,

If you are using ServiceNow PDI then you will not be able to test it as ServiceNow has disabled the email receiving properties. Please go through the below link regarding the same:
https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

Please mark my answer "Helpful" if you feel that it has helped you in any way.

Thanks and Regards,
K. Sai Charan
Sr. ServiceNow Developer
Deloitte India

[Abhishek_Thakur]

Hello @VarisaraV ,

If this is not working, just came to know about the emails has been disabled you can check the logs whether email is triggering or not.

Please mark my answer as accepted solution and give thumbs up, if it helps you.

[Dr Atul G- LNG]

Hi @VarisaraV 

ON PDI email as disable due to security issues. to enable it

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...