How to add an agent in Virtal Agent for AI to solve problems in my person PDI?

[shiz]

[Long Duong]

Hi @shiz,

That message means there is no agent with available status on the system.

So, in this case, the user needs to change their status to available by following those steps:

- Opening the new tab and impersonating to agent account (for example: user ITIL)

- Access the agent workspace

- Open the inbox tab

- Change the status to "Available"

- Then you can refresh your page and open virtual agent again, and check the live agent topic. It should show 1 agent available.

Please refer my attachment to have an easier view.

Please accept and mark my answer helpful if the issue is resolved.

Thank you and have a nice day!

[shiz]

- Opening the new tab and impersonating to agent account (for example: user ITIL)

   ※ completed

- Access the agent workspace

※ how to Access the agent workspace？

- Open the inbox tab

- Change the status to "Available"

- Then you can refresh your page and open virtual agent again, and check the live agent topic. It should show 1 agent available.

[Long Duong]

Hi @shiz ,

You can search "Agent Workspace" on the application navigator. Or you can access the the link "https://your_instance.service-now.com/workspace/agent"

Can you please try it and let me know the result?

Thanks

[shiz]