How to disable conflict records creation when conflict runs?

pavankumar970 · ‎02-28-2024

Hi ALL,

I have a requirement to disable all conflict records creation. How to achieve this? PLease help me...

Dr Atul G- LNG · ‎02-28-2024

These records will be generated if the condition matches as per defined in Conflict property. If you disable those properties, you work will be done , but may i know why you want to remove / disable this?

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Sohail Khilji · ‎02-28-2024

Hi @pavankumar970 ,

follow this to disable the confict detection :

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

Also search for scheduled jobs with *conflict and disable them...

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pavankumar970 · ‎02-28-2024

Is scheduled Jobs also needs to be deactivated..?

pavankumar970 · ‎02-28-2024

How to disable conflict records to create instead of disabling conflict detection

Dr Atul G- LNG · ‎02-28-2024

Hi @pavankumar970

What do you mean by Disable all conflict record creation.

As Conflict detection is OOTB and it run as soon as change form load. You can select type of records not consider for conflict.

Please chk the conflict properties

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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