How to disable "work your way" popups for new users

[aldro61]

I would like to disable such popups whenever a new user logs in. Is there a way to configure the instance to avoid these? I'm using the Washington release.

Thank you!

[Robbie · Accepted solution]

Hi @aldro61,

Easily achieved. Please follow the below steps straight from the SN Docs as below:

(Please note the preference 'Name' and 'User' properties of the preference)

1. Navigate to All > User Administration > User Preferences.
2. Click New.
3. Enter the following values

Description	A description of the user preference. For example, Remove the welcome splash screen.
Name	User preference name. To turn off the welcome splash screen, enter the following name: overview_help.visited.NextExperience
System	Select this check box to apply this user preference system wide.
Type	Select string.
User	The user that the splash screen is turned off for. To turn off the splash screen for all users, leave this field empty. To turn off the splash screen for specific users, user the search icon (magnifying glass) to find the user and select them in the search results.
Value	Enter true to enable this user preference, which turns off the welcome splash screen.

Click Submit.

The welcome splash screen is marked as Visited. When the welcome splash screen is marked as Visited, the screen is turned off on your instance for specified users or all users depending on how you configured the User option.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Robbie · Accepted solution]

Hi @aldro61,

Easily achieved. Please follow the below steps straight from the SN Docs as below:

(Please note the preference 'Name' and 'User' properties of the preference)

1. Navigate to All > User Administration > User Preferences.
2. Click New.
3. Enter the following values

Description	A description of the user preference. For example, Remove the welcome splash screen.
Name	User preference name. To turn off the welcome splash screen, enter the following name: overview_help.visited.NextExperience
System	Select this check box to apply this user preference system wide.
Type	Select string.
User	The user that the splash screen is turned off for. To turn off the splash screen for all users, leave this field empty. To turn off the splash screen for specific users, user the search icon (magnifying glass) to find the user and select them in the search results.
Value	Enter true to enable this user preference, which turns off the welcome splash screen.

Click Submit.

The welcome splash screen is marked as Visited. When the welcome splash screen is marked as Visited, the screen is turned off on your instance for specified users or all users depending on how you configured the User option.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Mark Roethof]

Hi there,

You can control these kind of popups (there way more similar like in ServiceNow) with User Preferences. For example when you click this away, for yourself a User Preference should have been create or updated. Just search for it and search for the most recent ones.

If not wanting this at all for all users... create such a User Preference with system = true.

[Mark Roethof · Accepted solution]

Read for example this article I wrote a few years ago. Similar situation.

- 2022-04-12 - Article - Disable modals shown on login after San Diego upgrade