There is a Global UI action for 'save' makes save option to be visible only in context menu.
A global UI action applies to every table. You can override a UI action for a specific table, in which case you must ensure that the action_name of both, the overriding UI action and the original UI action - are identical.
For example, to override a UI action on Task for just the Incident table:
- Create a UI action on the incident table with the same Action name. If the Action name is not defined, use the same Name.
- Enter a script that is specific to the Incident table.
What you need to do now is, create new UI action for change table which overrides this. You can use conditions to control UI action visibility by role. Ex: gs.hasRole('itil_problem')
For more details on overriding UI actions, visit: UI Actions - ServiceNow Wiki
Thanks,
Rafi
Thanks for the clarification. Yes, it seems clear now that you need to do this:
- Look for the UI Action that's hiding Save from the form.
- Look for the UI Action that's showing Save in the context menu.
- Make sure the Condition from #2 mimics that of #1.
OOB, Save buttons are defined using Table = Global (meaning all tables). I'm not sure if your admin has modified this or created a new one. You may have to do some testing to find UI Actions for #1 and #2 above. Please let me know if you need further help.
FYI, UI Actions have these checkboxes that specify if it applies to Form, Context Menu, or both:
Although there are ways to hide UI Action's button/context menu/links using DOM manipulation, I'd say it's not a good practice so, hopefully, unlike in your case.
Have you looked into Table = Global? As mentioned, both OOB Submit and Save UI Actions are defined Globally, not to the Change Request table specifically:
