How to display alerts on the screen with UI Script and ClientScript

[KS18]

I would like to have an on-screen alert for a specific group when an incident is created.
I want to call the UI Script from OnSubmit's ClientScript, but it does not work.

[Ankur Bawiskar]

Hi,

check this out

Call UI Script From Client Script | Practical Demonstration

Regards
Ankur

[Harshal Gawali]

Hi,

You can directly call with function name in client script.

function onSubmit(){

       showPopup();

}

Regards,

Harshal.

[Hitoshi Ozawa · Accepted solution]

Hi KS,

UI Script from Client Script is not supported in Service Portal. Select UI Type = "Desktop" and check "Global".

Then, the function can be called from Client Script.

function onSubmit() {
  showPopup();
}

[Hitoshi Ozawa]

@KS FYI, using GlideRecord in client script is not really recommended too much but if it's just to display an alert onSubmit, GlideRecord may be used in Client Script like below. This works both in Service Portal and UI.

function onSubmit() {
    var groupName = 'ITIGROUP';
    var gr = new GlideRecord('sys_user_grmember');
    gr.addQuery('user', g_user.userID);
    gr.addQuery('group.name', groupName);
    gr.query(function(gr) {
        if (gr.hasNext()) {
            alert('Incident is Created');
        }
    });
}