how to display change request number in ritm description filed once change request is created

[Arjun Reddy Yer]

Can anyone help me @Vasantharajan N @Ankur Bawiskar 

As I need to display change request number in ritm description filed once change request is created

Tried with Business Rule and the condition is when the change state is in New. 

But not able to get the Change Request number.

Business Rule: 

var chnGr_sysId = current.change_request.toString();
var riTs = new GlideRecord('sc_req_item');
riTs.addQuery('parent', chnGr_sysId);
riTs.addActiveQuery(); 
riTs.query();
if (riTs.next()) {

     riTs.description = current.number.toString(); 
     chGr.update();

 }

[Vasantharajan N · Accepted solution]

@Arjun Reddy Yer - Please try this code and let us know.

var chnGr_sysId = current.sys_id.toString();
var riTs = new GlideRecord('sc_req_item');
riTs.addQuery('parent', chnGr_sysId);
riTs.addActiveQuery();
riTs.query();
if (riTs.next()) {
    riTs.description = current.number.toString();
    riTs.setWorkflow(false);
    riTs.update();
}

[Arjun Reddy Yer]

still not working

is it possible via workflow? @Ankur Bawiskar @nayanawadhiya1 

Workflow which is used for creation of Change Task and Catalog Task

[nayanawadhiya1]

Hello Arjun,

Is your RITM is still in Active true state after change creation?

If not then remove the rits.addActiveQuery() from the Business rule.

[KB18]

Dear @Arjun Reddy Yer 

Please try this, I tested and working.

[KB18]

Dear @Arjun Reddy Yer 

Please try this, I tested and working.