How to display email on incident form.

[Dotychczas]

Hello Eperts,

I have ui action and I want it to show modal with email body, subject and recepients. 

function clickPreview() {

    var ga = new GlideAjax('ajax');
    ga.addParam("sysparm_name", "getEmail");
    ga.addParam("sysparm_interaction_number", g_form.getValue('u_interaction_record'));
    ga.getXML(getResponse);

    function getResponse(response) {
        var result = JSON.parse(response.responseXML.documentElement.getAttribute('answer'));
        var msg = getMessage("Preview Email");
        var dd = new GlideModal("preview_email");
		alert(result.body);
        dd.setTitle(msg);
        dd.setWidth(800);
        dd.setPreference('sysparm_id', result.sys_id);
        dd.render();
    }
}

Now I'm just pushing email's sys id and it displays ok but subject and recepients are missing. I'm also fetching email data from sys_email table. So i have access to all the info from email record. Setting up modals is new for me so I'm not sure how can I add data that I need easly. 

[AnubhavRitolia]

Hi @Dotychczas 

OOTB we already have UI Action 'Preview Notification' which does almost same. You can try to replicate same here and see if that works.

UI Action link:

https://devXXXXX.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D2a2ed4...

[Dotychczas]

Hi, 

that didn't exactly help. Change of fields in this ui action is impossible due to no access to template that it uses. I found out that it can be changed in script include but this will be to big of a change and I'm afraid that I would mess other places where preview notification is being used. I need better explanation how it can be set up. I already fetch necessary data in ui action.

But thanks for your input anyway.

Kind Regards.

[Dotychczas]

You can't edit fields in provided ui action due to restricted access to template. You can workaround changing script include but I rather want to avoid that as it could impact other places that use it. 

[ramlakshman]

Hi Mega Guru,
my requirement is same if you have got solution please share the code it helpful to every one.

Thanks,
Lakshman