How to display KB Article name as display name instead of hyper link in catalog task?

[Sujitha2]

Hi All,

I have a requirement, On SCTASK a new field is created 'KB Article' of Type - URL to display the KB Articles. I have a client script written based on the type of Task I need to add the KB Article URL. But I want it to display the name of the KB Article instead of the Hyper Link. On Click of the display name it should open the KB Article in a new tab.

Can someone please help me on how to achieve this in client script?

[Sujitha2 · Accepted solution]

Solution:

Instead of Field type - "URL" I have used "HTML" and written the following code on the onLoad Client Script:

function onLoad() {
    // Get the KB Article sys_id and name from the current SCTASK record
    var kbArticleSysId = 'xxxx';
    var kbArticleName = 'Example KB Article';
    var shortDesc = g_form.getValue('short_description);

    if (shortDesc == 'Test') {
        // Create the URL for the KB Article record
        var baseUrl = 'https://<your_instance_name>.service-now.com/nav_to.do?uri=';
        var kbArticleUrl = baseUrl + 'kb_knowledge.do?sys_id=' + kbArticleSysId;

        // Create the hyperlink HTML with the KB Article name as the link text
        var hyperlinkHtml = '<a href="' + kbArticleUrl + '">' + kbArticleName + '" target="_blank"</a>';

        // Set the generated HTML as the value of the HTML field on the form
        g_form.setValue('html_field_name', hyperlinkHtml); 
    }
}