Update number in incident audit history
Hi Team,Why is the update number 1 missing in one of the incident for the assignment group changes. While this works fine in another assignment group. Thanks,Sandhya
Forum Posts
Resolved! Workflow not firing from catalog item
Hello:I have a catalog item called "Application data fix" which has a workflow attached to it.However, when I create a RITM from this catalog item, the workflow doesn't fire, because I get no "Show Workflow" or "Workflow Context" links on the RITM. W...
Resolved! Drop down lists not working in request items
Hello,We have upgraded a non production instance to Fuji in order to work out all the bugs and get fixes for things that don't work with the upgrade. We went from Calgary to Fuji.Once of the issues I have run in to and cannot figure out is why some o...
Resolved! Using Reference qualifier, to trigger based on value selected in another dropdown
Hi All,I have two Lookup Select Box fields (drop down), Server Type and C Drive on a Service Catalog form. Both reference to the same table which has type and GB field.I have set a reference qualifier to set dropdown values for 'C Drive', based on Se...
Contextual search not displaying catalog items
Hi there. I have created a Search Context called 'Support 2020 Request look-up'. It uses the Knowledge and catalog Searcher. In the Resource Configuration, I have edited the Catalog Name (in catalog) with the name of the catalog I wish the search to ...
Update set Error
Greetings all.I was moving my update set from DEV to TEST and it is showing me below error :I read the Wiki article to resolve it but still not able to do it. Please help me out.Regards,Shikha Khanna
<g:ui_reference>
Hello Community, I have found some documentation for various issues concerning the use of the <g:ui_reference> in a UI Page in Jelly. Most of it is related to having a dynamic query so it didn't help me much with my problem. I have created a ...
Resolved! How to reduce load time ?
Hi Team,I have a concept to Reassign Problem ticket to other group. for this I have a UI Page, which has the Assignment group field (reference) - this lookup should populate only the CMDB_CI supported by groups and the groups from sys_user_group tabl...
Guide to changing ServiceNow interface view (switching between Mobile and Desktop versions in UI15 + adding icons to the banner bar)
Hi all. I've been on the community for a while now and I've received a lot of assistance from everyone so I was hoping to return the favour with a guide for a project I just finished.This project came about from requests from our users to be able to ...
Activity.Result condition
Hello all, I created a new state value that I would consider a closed state named "Failed". Per a workflow, I would like the value of "Failed" to progress a "Create Task workflow activity. Currently, it is waiting for one of the default closed st...
Multi-Provider SSO Plugin, how do you get it for a developer instance on Fuji?
Hi All,The SAML 2.0 properties say to upgrade to the Multi-Provider plugin but for the developer instance I don't see it as an option. In my manage instances looking at the activate plugins I don't see it. When logged into the instance and looking in...
Resolved! Calculated field vs Client script to populate field based on other field values
Please excuse any wording errors as I am a complete newbie with this.I am trying to populate an Integer field based on 3 other integer field values. I have done it successfully on a local form using 4 similar scripts. The first is an onLoad script fo...
Resolved! Email Notification - External email
Hi All,I have a workflow notification where I send a confirmation email to a person who created the record. What I also want to do is to send an email provided in the form - that triggers the workflow - to a person that is not yet in the system - thi...
Adding/Removing buttons on Incident or Change form
Hello Everyone,How can I add/remove buttons like "Resolve" ,"Create Problem" ,"Cancel Change Request" etc. from Incident or Change form ?I also would like to know how do we add a new button in any form in Service-Now.Thanks & Regards,Puru
how to open a dialog and pass the data from dialog to parent window
how to open a dialog and pass the data from dialog to parent window
