How to display knowledge article based on number instead of sys_id

shayam1
Tera Contributor

‎10-24-2018 04:25 AM

How to display knowledge article based on number instead of sys_id

Ex: Giving 

/sp=id?pagename&number=KB123456 -> but it is not working

 

if I give /sp=id?pagename&sys_id=123456c8a1374ef04c1d37a836144b0f2-> but it is working

 

 

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9 REPLIES 9

Chandra Prakash
Tera Expert

‎10-24-2018 04:37 AM

Hi Shayam

Try this

/sp=id?pagename&number%3DKB123456

 

 

Mark correct or Helpful if it is

Regards,

Chandra Prakash

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VigneshMC
Mega Sage

‎10-24-2018 04:50 AM

This works for me

?id=kb_article&sys_id=KB123456

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shayam1
Tera Contributor

‎10-24-2018 06:07 AM

Thanks for response URL is opening but article is not loading.it says article is not found.

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VigneshMC
Mega Sage
In response to shayam1

‎10-24-2018 06:19 AM

Can you post your complete url, below works for me in my PDI

https://<instance_name>.service-now.com/sp?id=kb_article&sys_id=KB0000029

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